CUCW – Unified Communications Workshop version 8.x

RRP: £4950 (plus VAT)

Duration: 10 days

Who Should Attend

Second and third level support personnel or anyone who or needs an understanding of the Cisco Unified Communications implementation e.g. Channel Partner / Reseller, Customer, Employee.

Prerequisites

Knowledge of data and voice networks. Delegates do not require any previous experience with Cisco Unified Communications Manager, Cisco Unity Connection or Cisco Unified Presence.

Course Content

This advanced level instructor-led course focuses on configuration, administration and troubleshooting of Cisco Unified Communications Manager version 8, Cisco Unity Connection version 8 and Cisco Unified Presence version 8 in single and multi-site deployments. There is a strong emphasis on lab oriented tasks for delegates to configure and troubleshoot Cisco Unified Communications Manager, Cisco Unity Connection and Cisco Unified Presence. The course runs as a ‘workshop’ environment where delegates can also make use of the instructors’ consultancy skills for specific areas of interest to them. Workshop labs will start by building the initial configuration and moving on to more advanced scenarios. Students are expected to troubleshoot and resolve any issues that arise during the labs.

Session Objectives

This advanced course will provide the skills and knowledge necessary for the configuration and support of Cisco Unified Communications Manager, Cisco Unity Connection and Cisco Unified Presence.

Course Outline

  • Cisco Unified Communications Manager
    • IP Telephony overview.
    • Cisco Unified Communications architecture.
    • IP Telephony call flows.
    • Design considerations.
    • Cisco Unified Communications Manager features.
    • Running Cisco Unified Communications Manager in VMWare.
    • Adding IP phones in Cisco Unified Communications Manager using the Auto-registration process.
    • Manually adding IP phones in Cisco Unified Communications Manager.
    • Integrating the Apple iPhone, Nokia and Blackberry phones with Cisco Unified Communications Manager.
    • Using the Bulk Administration Tool (BAT) to add IP phones in Cisco Unified Communications Manager.
    • IP phone user interfaces.
    • IP phone hardening.
    • Configuring IP phone softkeys and button templates.
    • Loading IP phone firmware from a peer IP phone.
    • Cisco Unified Communications Manager system and enterprise parameters.
    • End user configuration.
    • Integrating Cisco Unified Communications Manager with a corporate user directory (LDAP integration and filtering).
    • Configuring user telephony features such as Call Pickup, Call Park, Callback, Intercom and Do Not Disturb.
    • Extension Mobility.
    • Extension Mobility Cross-Cluster.
    • Hunt Pilot, Hunt Lists and Line Groups (call coverage).
    • Call routing in Cisco Unified Communications Manager.
    • Dial plan considerations (including overlapping number schemes).
    • Time of Day routing.
    • Call forwarding.
    • Busy Lamp Field and Native presence.
    • Forced authorization codes and client matter codes.
    • Number normalization and digit translation.
    • Media resources – conferencing, Music on Hold, Transcoding.
      Service Advertisement Framework and Call Control Discovery
    • Codec preferences.
    • Call Admission Control (CAC).
    • Class of Service (Partitions and Calling Search Spaces).
    • MGCP Gateways.
    • H.323 Gateways.
    • SIP Trunks.
    • Multi-site deployments and inter-cluster configuration.
    • Disaster Recovery System.
    • Monitoring and Troubleshooting.
    • Quality Reporting Tool.
    • CDR Analysis and Reporting Tool (CAR).
    • Using the Dialed Number Analyser tool to verify correct configuration for call routing.
    • Real Time Monitoring Tool.
    • Using Analysis Manager for managing system trace files and searching call records.
  • Cisco Unity Connection
    • IP Telephony and voicemail integration overview.
    • Cisco Unity Connection integrated messaging architecture.
    • IP Telephony and voicemail call flows.
    • Voicemail clients and user interfaces.
    • Cisco Unity Connection administrative tools and interfaces.
    • Cisco Unity Connection features.
    • Design considerations.
    • Configuring Cisco Unified Communications Manager for integration with Cisco Unity Connection (SCCP and SIP).
    • Configuring Cisco Unity Connection for integration with Cisco Unified Communications Manager (SCCP and SIP).
    • Managing AXL servers.
    • Cisco Unity Connection system Service and Enterprise parameters.
    • Cisco Unity Connection user authentication rules.
    • Adding users and mailboxes in Cisco Unity Connection.
    • Managing mailboxes.
    • LDAP integration.
    • Directory Handlers and Interview Handlers.
    • Managing greetings.
    • Cisco Unity Connection call routing, call handling and auto-attendant.
    • Time Based Call Management.
    • Recording and announcing attendee name when joining a conference.
    • Message Notification and Restriction Tables.
    • Class of Service (Partitions and Search Spaces).
    • Managing schedules and holidays.
    • SMTP message notification.
    • Distribution lists and Broadcast lists
    • Messaging deployment models used for Cisco Unity Connection.
    • Multi-site deployments.
    • Voicemail Networking (including VPIM).
    • Adding remote sites and remote users in Cisco Unity Connection.
    • Phone View
    • Disaster Recovery
    • IMAP integration.
    • Cisco Unified Messaging Gateway.
    • Monitoring and Troubleshooting.
    • Generating and viewing reports in Cisco Unity Connection.
  • Cisco Unified Presence
    • IP Telephony overview.
    • Cisco Unified Presence architecture.
    • IP Telephony call flows.
    • Design considerations.
    • Cisco Unified Communications Manager features.
    • Cisco Unified Presence features.
    • Configuring Cisco Unified Communications Manager for integration with Cisco Unified Presence.
    • Configuring Cisco Unified Presence for integration with Cisco Unified Communications Manager.
    • Cisco Unified Presence system parameters.
    • Cisco Unified Presence security parameters.
    • End user configuration.
    • LDAP integration.
    • Cisco Unified Personal Communicator client.
    • CTI Desk phone control.
    • Making voice and video calls.
    • Point-to-point Instant Messaging.
    • SIP and XMPP client authentication policy.
    • Presence Gateway configuration.
    • IP Phone Messenger.
    • Multi-site deployments and inter-cluster configuration.
    • Cisco Unified Presence Routing Communication types.
    • Cisco Unified Personal Communicator and Cisco Unity Connection voicemail integration.
    • Federations and inter-domain configuration.
    • Cisco Unified Presence IM compliance.
    • Disaster Recovery System.
    • Monitoring and Troubleshooting.
    • Additional topics may be added on request.

Additional Information:

This course runs as an open course in a flexible format based on the needs of the delegates. Alternatively, it can be tailored to meet the needs of a specific customer implementation and delivered to a closed group of delegates.