Cisco Unified Presence Integration v8.x with Cisco Unified Communications Manager v8.x

RRP: £1495 (plus VAT)

Duration: 2 days

Who Should Attend

Administrators, support personnel or anyone who or needs an understanding of the Cisco Unified Presence implementation e.g. Channel Partner / Reseller, Customer, Employees.

Prerequisites

A basic knowledge of data and voice networks. Delegates do not require any previous experience with Cisco Unified Presence or Cisco Unified Communications Manager.

Course Content

This instructor-led workshop focuses on configuration, administration and basic troubleshooting of Cisco Unified Presence and Cisco Unified Communications Manager in single and multi-site deployments. There is a strong emphasis on lab oriented tasks for delegates to configure and verify Cisco Unified Presence integration with Cisco Unified Communications Manager. The course runs as a ‘workshop’ environment where delegates can also make use of the instructors’ consultancy skills for specific areas of interest to them.

Objective

The course will provide the skills and knowledge necessary for initial Cisco Unified Presence and Cisco Unified Communications Manager configuration as well as day-to-day administration and management tasks.

Course Outline

  • IP Telephony overview.
  • Cisco Unified Presence architecture.
  • IP Telephony call flows.
  • Design considerations.
  • Cisco Unified Communication Manager features.
  • Cisco Unified Presence features.
  • Basic IP phone configuration on Cisco Unified Communications Manager.
  • Configuring Cisco Unified Communications Manager for integration with Cisco Unified Presence.
  • Configuring Cisco Unified Presence for integration with Cisco Unified Communications Manager.
  • Cisco Unified Presence system parameters.
  • Cisco Unified Presence security parameters.
  • End user configuration.
  • LDAP integration.
  • Cisco Unified Personal Communicator client.
  • CTI Desk phone control.
  • Making voice and video calls.
  • Point-to-point Instant Messaging.
  • SIP and XMPP client authentication policy.
  • Presence Gateway configuration.
  • IP Phone Messenger.
  • Multi-site deployments and inter-cluster configuration.
  • Cisco Unified Presence Routing Communication types.
  • Cisco Unified Personal Communicator and Cisco Unity Connection voicemail integration.
  • Federations and inter-domain configuration.
  • Cisco Unified Presence IM compliance.
  • Disaster Recovery System.
  • Monitoring and Troubleshooting.