Multi-Vendor Field Engineer Workshop

RRP: £2495

Duration: 5 Days

Who Should Attend

Technical Integrators, Field Engineers and Support Engineers with an existing background in Unified Communications needing multi-vendor unified communications experience and information

Prerequisites

Delegates must have good working knowledge of Unified Communications and associated protocols and be competent in Cisco Networking (CCVP desirable) or attendance of NTS UC 8.x workshops

Course Content

Unified Communications is a complicated technology to deploy across a multi-vendor environment. This class will focus upon the core elements from key unified communications vendors including Cisco and Microsoft

This workshop delivers key focus around Cisco Unified Communications 8/8.5, integration with business presence, delivery of desktop architectures with both Cisco and Microsoft OCS/Lync and integration through standards including SIP/SIMPLE and XMPP. Delegates will have the opportunity to install Cisco Unified Communications Manager software in a virtual environment and configure from scratch through to more complex integration scenarios.

Each workshop delivers in-depth understanding regarding the design, integration and troubleshooting aspects of a multivendor environment

Course Objectives

After completing this course, the delegate should be able to:

  • Deliver a multivendor platform through Cisco and the UCSF
  • Understand the technical design challenges for Microsoft OCS and Lync
  • Design, deliver and integrate Multivendor dial-plans for Voice, Video and Applications
  • Create collaboration foundation (MOC, UPC, IPC, IPT)

Course Outline

  • Course introduction
    • Unified Communications Terminology
    • Unified Communications as part of Collaboration
    • Cisco Unified Communications solutions (v 7/8.x/8.5)
      • Running Cisco Unified Communications Manager in VMware
      • Virtual Machine requirements for running Cisco Unified Communication Manager
      • Cisco Unified Communications Manager Software Installation
    • Microsoft Unified Communications solutions (OCS, LYNC)
    • Defining and Designing Collaboration
  • Implementing and Supporting Cisco Unified Client Services framework (UCSF)
    • Application Development Framework
    • Cisco technology for Cisco Intelligent Network
    • Cisco Workspace integrating any vendor client
    • User integration
    • Delivery of the ‘any-to-any’ solution using Cisco technology
      • Configuring and managing reachability
      • Configuring contactability
      • Configuring and supporting Rich Presence
  • Microsoft OCS and LYNC
    • Understanding OCS features and services
    • Configuring OCS integration for VoIP as you are
    • Understanding Microsoft integration to Unified Communications (Cisco)
    • Configuring LYNC Communication server
    • Installing and Configuring MoC (Microsoft Office Communicator)
    • Installing and Configuring LC (Lync Communicator)
  • Cisco Unified Communications Manager Presence
    • Configuring CUPS server for UPC
    • Understanding and Configuring CUPS server for proxy to OCS/LYNC
    • Understanding CUPS for federation
    • Understanding and implementing CUPS for XMPP
    • CUPS server for future UCSF integration (UCM8.x and UPC8.x)
  • Understanding Video within Unified Communications
    • Supporting Multivendor UC video integration
    • Installing and Configuring Desktop video
    • Configuring Video Service Integration
    • Supporting Dial-plans for Video
  • Business Video Integration
    • Understanding business video
    • Designing a network for Video Integration
    • Delivering desktop video with Microsoft
    • Delivering desktop video with Cisco
  • Deploying multivendor dial-plans
    • Deploying AD dial-plans for OCS/LYNC
    • Configuring OCS/LYNC dialler rules and transition
    • Understanding Microsoft Class of Service
    • Designing a consistent dial-plan for Multivendor
    • Configuring Cisco “Class of Control” for Microsoft integration
    • Deplying Cisco “Class of Control”
  • Integrating with SIP Service Providers
  • Understanding the cloud integration for collaboration
  • Understanding the cloud integration for Unified Communications
  • Troubleshooting Multivendor Unified Communications Environments
    • Troubleshooting OCS
    • Troubleshooting MoC and CUCIMOC
    • Troubleshooting CUPC with Multivendor Workspaces
    • Troubleshooting Multivendor Dial Plans
    • Troubleshooting SIP and CSTA
    • Troubleshooting Multivendor Environments with LYNC front end server
    • Troubleshooting Multivendor Environments with OCS front end server
    • Troubleshooting Multivendor Environments with Cisco RTMT, Serviceability and Dashboard