Multi-Vendor Systems Engineer Workshop

RRP: £1995

Duration: 4 Days

Who Should Attend

System Engineers and Presales Engineers with an existing background in Unified Communications needing Multi-Vendor Unified Communications product, solution and design experience

Prerequisites

Delegates must have good working knowledge of Unified Communications and associated protocols and be competent in Cisco Networking (CCVP desirable) or attendance of NTS UC 8.x workshops

Course Content

This pre-sales workshop will transfer the knowledge to design solutions around customer business requirements, focusing on the Communication Enabled Business Process and Collaboration Enabled Business Transformation requirements necessary to correctly create a user solution
By addressing the products, services and solutions of each of the primary unified communications vendors, Cisco and Microsoft, delegates will gain a full understanding on the adoption and user drivers for designing multivendor solutions.
This session provides a hands-on workshop allowing the sales and presales consultants to experience the user drivers, providing authority when selling solutions into your customer base and a basis for comparison through experience. Delegates will gain an understanding of Unified Communications in a virtual environment.

Course Objectives

After completing this course, the delegate should be able to:

  • Design a multivendor solution for CEBP and CEBT
  • Choose the correct technology for the correct business drivers
  • Understand the design challenges for Microsoft OCS and Lync
  • Design, deliver and enhance customer solutions through multivendor integration
  • Understand the steps to delivering collaboration

Course Outline

  • Course introduction
    • Unified Communications Terminology
    • Collaboration Terminology
    • Virtual machines
    • Understanding customer drivers for CEBP and CEBT
    • Understanding the multivendor proposition
  • Designing Cisco Unified Communications
    • Understand the drivers for Cisco UC 8.x in the user space
    • Design solutions for Cisco UC 8.x
    • Understand the migration from Cisco UC 4/5/6/7 to Cisco UC 8.x
    • Understand the CEBP and CEBT strategy for Cisco in FY 11
    • Meeting customer application expectations
  • Integration of the Cisco Unified Client Services framework (UCSF)
    • Application Development Framework
    • Designing Cisco technology for Cisco Intelligent Network
    • Understanding Webex Collaboration Cloud integration
    • CUAE
    • CVP
    • On premise vs. On demand
    • Designing a Cisco Workspace integrating any vendor client
    • User integration
    • Delivery of the “any-to-any” solution using Cisco technology
      • Reachability
      • Contactability
      • Mobility
      • Rich Presence as a tool for rerouting to non enterprise devices
    • Provisioning of a workspace beyond the boundaries of IP
      • Smart phone integration (iPhone, Blackberry, tablets)
  • Microsoft OCS and LYNC
    • Understanding OCS features and services
    • Designing OCS and OCSr2 solutions for Unified Communications
    • Designing Exchange and AD integration for single and multisite environments
    • Understanding mediation servers
    • OCS integration to VoIP as you are
    • Provisioning Microsoft LYNC Communication server
    • Provisioning LYNC dial-plan and Class of Service
    • Designing IM and Presence integration for user environments
      • MoC (Microsoft Office Communicator)
      • LC (Lync Communicator)
  • Cisco Unified Communications Manager Presence
    • Designing CUPS server for Unified Personal Communicator
    • Designing CUPS server for Multivendor integration
      • OCS
      • LYNC
      • SIP
    • Designing CUPS for federation
      • XMPP
      • SIP/SIMPLE
      • Collaboration through CEBT
  • Deploying multivendor dial-plans
    • Understanding the AD dial-plans
    • Deploying OCS dial plans
    • Managing LYNC dial-plan design
    • Cisco dial-plan design
  • OCS/LYNC dialler rules and translation
    • Microsoft Class of Service
  • Designing a consistent dial-plan for Multivendor
    • Cisco to Microsoft
  • Integrating with SIP Service Providers
  • External SIP integration for PSTN breakout
  • SIP service provider
  • Virtualisation of Unified Communication environment
    • UCS for UC
    • Understanding Vmware
    • Understanding Hyper-V deployment for Microsoft
  • Understanding the cloud integration for Multivendor Solutions
    • Delivering the MSP (micro service provider) concept to your customers
    • Creating an MSP service
    • Designing CEBT for client to customer integration
  • Understanding the cloud integration for Unified Communications