TCW

Technical Collaboration Webinar

Duration: 1 Hour

Who Should Attend

Systems Engineers and Technical Pre Sales consultants who are responsible for leading edge differentiation in the Unified Collaboration and Communications market.

Prerequisites

Delegates should have good technical knowledge of Unified Communications and User-adoption principals

Course Content

The technical challenges around the designs for Unified Communication as a pillar supporting collaboration have never been more complicated to provision and support the vendor independent solution necessary for ensuring any-to-any interaction in the users

Understanding how to address the business drivers for the end-user, including the desktop client and the delivery of desktop services it is important to be ready for technical discussions around different vendors, be they emerging or incumbent. These discussions will encourage more effective sales of CEBP (Communication/Collaboration Enabled Business Process) solutions and CEBT (Collaboration Enabled Business Transformation), but it is essentially to understand that the primary driver is no longer a unified communication focus or a particular vendor product/solution

This one-hour technical introduction webinar leads into the four day multivendor pre-sales workshops, which enhance the knowledge with practical examples and real-world labs (75% hands on). This MV workshop builds on this introduction of technical UC to completely understand the technical opportunities from the network, right the way to the advanced application and user-based requirements, leveraging elements of UC and Collaboration solutions that would previously have been ignored or under developed.

The result is a focus not around a vendor specific technology or end points, but around functionality and flexibility in communications both within, and beyond the enterprise. Technical integration options are introduced, as well as advanced Unified Communications concepts around desktop clients and end-points for more advanced service (XML and “killer applications”)

This in turn is then introduced around the pillars of collaboration and the definition of CEBP and CEBT

Session Objectives

After completing this course, the delegate should be able to:

  • Understand the evolution of Unified Communications
  • Be able to recognise the best technical solution for the client
  • Be able to assess the technical challenges
  • Be able to successfully plan for Collaboration
  • Understand the technical pain-points for MultiVendor Collaboration/Communication environments

Course Outline

  • Course Introduction
    • Unified Communications Terminology
    • Unified Communications as part of Collaboration
    • Understanding Collaboration and “Interactions”
    • Understanding Technical integrations for Multivendor and Federation
  • What is Collaboration?
    • Open introduction to the market with Collaborative Communications and how it is the evolution from Unified Communications
    • Understanding the concepts of CEBP and CEBT, and the opportunity
  • Future of Collaboration, Development and Federation
    • Understanding Borderless vs. Federated solutions
    • Designing solutions for beyond-enterprise (borderless) interactions
    • Provisioning of development interfaces for collaborative communications within the “cloud”
  • Multivendor Vision
    • Technical Challenges within the Cisco Workspace and Client Service Framework
    • SIP, SIMPLE and CSTA integrations for UCSF
    • Fixed mobile convergence
  • Microsoft Unified Communications
    • Introduction to the technical features of OCS R2
    • Introduction to the technical features of Microsoft LYNC
    • Understanding the integration challenges between Microsoft and multivendor solutions
  • Cisco Unified Client Service Framework
    • Cisco UC 8.0 and 8.5
    • Cisco IME
    • Cisco Cross Cluster EM and advanced UC 8.x features
    • Cisco CUPS 8.x
    • Webex Collaboration Cloud
    • SCCP vs. SIP
  • What is a true Borderless Network?
    • WEB 2.0
    • Designing skills based routing
    • Address the business needs of a user and matching technology
    • Introduction to key technical features of Unified Communications 8.0
    • Collaboration 2.0
  • Conclusions
    • Any-to-any over an end-to-end solution
    • Business Drivers forcing technology integrations