CUCA Cisco Unity Connection v8 Administration

RRP: £495(plus VAT)

Duration: 1 day

Who Should Attend

Administrators or anyone who or needs an understanding of Cisco Unity Connection administration and implementation e.g. Customer, Employees, Channel Partner / Reseller.

Prerequisites

A basic knowledge of data and voice networks. Delegates do not require any previous experience with Cisco Unity Connection. This course is an add-on to the Cisco Unified Communications Manager version 8 Administration courses. This Cisco Unity Connection course and the Cisco Unified Communications Manager Administration course must be combined as a single course.

Course Content

This workshop focuses on the administration of Cisco Unity Connection. There is a strong emphasis on lab oriented tasks for delegates to configure and verify Cisco Unity Connection and Cisco Unified Communications Manager. The course runs as a ‘workshop’ environment where delegates can focus on specific areas of interest to them.

Objective

The Workshop will provide the skills and knowledge necessary for day-to-day administration and management tasks of Cisco Unity Connection in a Cisco Unified Communications Manager deployment. The focus will be on the administrative tasks required for adding, moving and changing voicemail users as well as administering Cisco Unity Connection messaging features.

Course Outline

  • IP Telephony and Voicemail Integration Overview.
  • Cisco Unity Connection integrated messaging architecture.
  • Messaging Deployment Models used for Cisco Unity Connection.
  • IP Telephony and Voicemail Call Flows.
  • Cisco Unity Connection features.
  • Voicemail Clients and User Interfaces.
  • Phone View.
  • Cisco IP Phones and Phone Settings.
  • Administering Cisco Unity Connection Integration with Cisco Unified CallManager (SCCP and SIP).
  • Managing Cisco Unity Connection System Service and Enterprise Parameters.
  • Adding Users and Mailboxes in Cisco Unity Connection.
  • Add/Delete/Modify Cisco Unity Connection End Users.
  • End User Web Login.
  • Managing Mailbox Attributes and Limits.
  • Administration of Directory Handlers and Interview Handlers.
  • Managing Greetings.
  • Administration tasks for Call Routing, Call Handling and the Auto-Attendant.
  • Time Based Call Management.
  • Administration of Message Notification and Restriction tables.
  • Managing schedules and holidays.
  • Administering Distribution Lists and Broadcast Lists.
  • Managing Backup and Disaster Recovery.
  • Basic Monitoring and Troubleshooting.
  • Generating and Viewing Reports in Cisco Unity Connection.
  • Real Time Monitoring Tool.