Cisco Unified Communications Manager v8 Advanced Administration

RRP: £1795(plus VAT)

Duration: 4 days

Who Should Attend

Administrators or anyone who needs an understanding of Cisco Unified Communications Manager administration and implementation e.g. Customer, Employees, Channel Partner / Reseller.

Prerequisites

A basic knowledge of data and voice networks. Delegates do not require any previous experience with Cisco Unified Communications Manager.

Course Content

This Workshop focuses on the administration of Cisco Unified Communications Manager. There is a strong emphasis on lab oriented tasks for delegates to configure and verify Cisco Unified Communications Manager and Microsoft Active Directory. The course runs as a ‘workshop’ environment where delegates can focus on specific areas of interest to them.

Objective

The Workshop will provide the skills and knowledge necessary for day-to-day administration and management tasks of Cisco Unified Communications Manager. The focus will be on the administrative tasks required for adding, moving and changing IP phones and users as well as administering user telephony features. Additional skills include administering PSTN connections, gateways and dial plan administration.

Course Outline

  • IP Telephony Overview.
  • Cisco Unified Communications Architecture.
  • IP Telephony Call Flows.
  • Cisco Unified Communications Manager features.
  • Cisco IP Phones and Phone Settings.
  • IP Phone User Interfaces.
  • Adding IP phones in Cisco Unified Communications Manager using the Auto-registration process.
  • Manually adding IP phones in Cisco Unified Communications Manager.
  • Configuring Directory Numbers.
  • Moving/changing IP Phones and Directory Numbers.
  • Deleting IP Phones.
  • Adding a PC to the IP Phone ‘Data Port’.
  • Additional IP Phone Administration – IP Phone Hardening.
  • Speed Dials
  • Personal Address Book
  • Configuring/modifying IP Phone Softkeys and Button Templates.
  • Loading IP Phone Firmware.
  • Cisco Unified Communications Manager System and Enterprise Parameters.
  • Administration of the Corporate User Directory.
  • Add/Delete/Modify Cisco Unified Communications Manager End User Configuration.
  • Administration of Cisco Unified Communications Manager LDAP Integration.
  • Add/Delete/Modify End Users in Microsoft Active Directory.
  • Modifying LDAP Integration and Custom LDAP Filters.
  • Administering the End User Web Login.
  • Administering User Telephony Features such as Call Pickup, Call Park, Callback, Intercom and Do Not Disturb.
  • Call Forwarding.
  • IP Phone Services.
  • Extension Mobility.
  • Extension Mobility Cross-Cluster.
  • Call Coverage – Hunt Pilot, Hunt Lists and Line Groups.
  • Call Routing in Cisco Unified Communications Manager.
  • Dial Plan Administration.
  • Admin Tasks for Native Presence and the Busy Lamp Field.
  • Forced Authorization Codes and Client Matter Codes.
  • Digit Translation.
  • Media resources – Conferencing, Music on Hold, Transcoding.
  • Call Admission Control (Limiting The Number of Calls).
  • Class of Service (Partitions and Calling Search Spaces).
  • Time of Day routing.
  • Administering PSTN Connections.
  • MGCP Gateways.
  • H.323 Gateways.
  • SIP Trunks.
  • Multi-site Deployments and Inter-Cluster Configuration
  • Backup and Disaster Recovery.
  • Basic Monitoring and Troubleshooting.
  • Quality Reporting Tool.
  • CDR Analysis and Reporting Tool.
  • Using the Dialed Number Analyser Tool.
  • Real Time Monitoring Tool.
  • Additional topics may be added on request.

Additional Information:

This course runs as an open course in a flexible format based on the needs of the delegates. Alternatively, it can be tailored to meet the needs of a specific customer implementation and delivered to a closed group of delegates.